Privacy Policy
How we collect, use, and protect your personal information
Last Updated: March 20251 Information We Collect
At cerinoviax, we collect information to provide better financial stability analysis services. This includes data you provide directly when creating accounts, using our tools, or contacting us for support.
- Personal identification information including name, email address, and phone number
- Financial information necessary for analysis such as income sources and expense categories
- Technical data including IP addresses, browser types, and device identifiers
- Usage patterns and interaction data to improve our services
- Communication preferences and support correspondence
We operate under the Australian Privacy Principles (APPs) and comply with the Privacy Act 1988. All data collection practices align with Australian privacy legislation and regulatory requirements.
2 How We Use Your Information
Your information helps us deliver personalized financial stability analysis and improve our services. We use this data responsibly and only for legitimate business purposes.
- Providing financial stability assessments and personalized recommendations
- Processing account registrations and managing user profiles
- Sending important service updates and educational content
- Improving our analysis algorithms and user experience
- Responding to customer support requests and inquiries
- Ensuring platform security and preventing fraudulent activity
- Conducting research to enhance our financial analysis tools
We process your data based on your consent, legitimate business interests, or legal obligations. You can withdraw consent at any time through your account settings or by contacting us directly.
3 Data Sharing and Third Parties
We don't sell your personal information. However, we may share data with trusted partners who help us operate our services, always under strict confidentiality agreements.
- Cloud hosting providers for secure data storage and processing
- Analytics services to understand user behavior and improve our platform
- Payment processors for handling subscription and transaction processing
- Email service providers for sending communications and notifications
- Legal and regulatory bodies when required by Australian law
- Professional advisors including accountants and legal counsel
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers with adequate privacy protections and implementing contractual safeguards for data security.
4 Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Request a copy of the personal information we hold about you, including how it's being used.
Update or correct any inaccurate or incomplete personal information in our records.
Request deletion of your personal information, subject to certain legal and business requirements.
Limit how we process your data in certain circumstances while maintaining your account.
Receive your data in a structured, commonly used format for transfer to another service.
Contact us or the Office of the Australian Information Commissioner with privacy concerns.
To exercise any of these rights, contact us at help@cerinoviax.com with your request. We'll respond within 30 days and may need to verify your identity to protect your information.
5 Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- End-to-end encryption for data transmission and sensitive information storage
- Regular security audits and vulnerability assessments by independent experts
- Multi-factor authentication requirements for account access and administration
- Restricted employee access based on job responsibilities and need-to-know principles
- Secure backup systems with geographic redundancy for data recovery
- Regular staff training on privacy practices and security protocols
- Incident response procedures for potential security breaches or data loss
In the unlikely event of a data breach that may cause serious harm, we'll notify affected users within 72 hours and report to the Office of the Australian Information Commissioner as required by law.
6 Data Retention and Deletion
We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Different types of data have different retention periods.
After retention periods expire, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes like fraud prevention.
7 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.
- Essential cookies for basic site functionality and security features
- Analytics cookies to understand user behavior and improve our platform
- Preference cookies to remember your settings and personalization choices
- Marketing cookies to deliver relevant content and measure campaign effectiveness
You can disable cookies in your browser settings, though this may limit some site functionality. We provide cookie preference controls in your account dashboard for granular management.
8 Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13. If we become aware of such collection, we'll delete the information promptly.
- Age verification processes during account registration
- Immediate deletion of data if underage users are identified
- Parental notification and consent procedures when required
- Compliance with Children's Online Privacy Protection regulations
9 Policy Updates and Changes
We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications and prominent site notices.
- Email notifications for material changes affecting data processing
- 30-day notice period before implementing significant policy modifications
- Version history and change summaries available in your account dashboard
- Opportunity to withdraw consent or close accounts before changes take effect
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your personal information.
Email: help@cerinoviax.com
Address: 440 William St, Perth WA 6000, Australia
Phone: +61260411060